Administration of recurrent payments

Managing Recurring Payments

Recurring payments are one of the most important tools when it comes to managing bills, reducing the time allocated for payments to almost "zero" on a platform, all tax invoices being automatically sent via email without the need to download them from the Hostico client account.
In the following, we will go through each step for activating recurring payments on the services purchased through Hostico, as well as additional actions we can take.

I. Activation and deactivation of recurring payments at the service level
II. Updating and removing the registered card

I. Activation and deactivation of recurring payments at the service level

The activation of recurring payments is conditioned primarily by the existence of a registered card in the client's account. If you do not have a registered card, or you want information about the procedure for registering a card in your account, we recommend consulting the article: Card Management.

After ensuring the existence of the card in the account, go to the Services section. If you want to activate recurring payments on a domain, access Domains.

The Services section displays the active hosting packages. Click on the service for which you want to activate recurring payments, and the service management page will open. In the management window, the Actions column includes the option to activate recurring payments.

A newly opened window prompts us to select a saved card in the account. We select the card from which we want the amount to be withdrawn and click on YES. If the operation was successful, the message "Recurring payment has been activated" will be displayed.

Deactivating recurring payments is also done from this menu. Access the Recurring Payments section, and in the opened window, select deactivation and confirm the process by clicking the YES button.

II. Updating and Removing Registered Card

There may be situations where cards have been changed due to expiration, loss, etc., and in these situations, the used card must be updated. The update procedure is done again through the procedure explained earlier, but before the card appears in the list, it must be added. Adding a card can be done from the card management interface by accessing the Add Card section.

A more detailed approach can be found in the section: Adding cards to account

If we want to completely remove the card (not just deactivate recurrence on the services in the account), the card can be deleted by the Remove text.

Notes

• For situations where you have multiple services on a single proforma invoice, but the recurrence is activated on a single service, billing will take place strictly for that particular service. The fiscal invoice will be issued separately, and the rest of the services on the proforma will be withdrawn for manual payment.
• If the card has expired or has been changed, the recurring collection will no longer work, and the card used for recurrence will need to be updated.
• Hostico will attempt to collect the invoices on the days when payment notifications are sent, and if there are insufficient funds in the bank account associated with the card, the payment will be attempted again the next day.
• After three unsuccessful payment attempts, recurrence will be automatically deactivated at the service level, and to reactivate, you will need to follow the procedure mentioned above.
• If, after the automatic deduction of the amount from the bank account, you find that the hosting services are no longer needed, you need to contact the commercial department to use the paid amount for other purposes or to return it.
• In the case where recurrence is active on a domain and automatic renewal is not desired, it will be necessary to deactivate it before generating the proforma, as once the domain is renewed, there is no possibility of returning the paid amount.
A mail will be sent for any withdrawal attempt, regardless of its status (successful or not).