Administration of support hours

This article outlines the steps necessary to purchase support hours within the services offered by Hostico, as well as how to manage them.

Steps

Adding support hours is done directly by logging into the Hostico control panel and navigating to the bottom of the page. Here, you will see a window under the name Support, where we will access the Add button.
By executing the command, a menu will be displayed that allows you to select the desired number of support hours.

After confirming the procedure for adding hours, a proforma invoice will be automatically generated in the client account, and after the transaction is completed, the support hours will be automatically allocated.

Also on the page where we are located, there is another window that counts the support hours used for different operations. In the interface, you will see that for each request, there will be a support ticket opened in the account that will contain information regarding the charged procedure, as well as the remaining support hours.

Notes:

• Standard support will remain unchanged, and support hours are intended for performing operations not included in standard support (actions that can be performed directly by the client (with or without the guidance of the Hostico support team), but for various reasons, they are requested to be performed by Hostico operators).
• Support hours are subject to the return policy, but only unused hours. Hours used for requests cannot be canceled in case of giving up on them.
• The validity of support hours is undetermined.
• Terms and conditions applied to support hours can be found on the Support / Assistance page.