The reasons why the site load time may vary are many, but the most common ones are:

• insufficient resources on the hosting package. Allocated resources can be seen by accessing Resource Usage
•  lack of application optimization on the backend (database, PHP code, etc.) , frontend (CSS, JS, images, etc.)

When accessing a site with a database, the following operations take place:

• runs the application code to connect and query from the database (if the database is not optimized, instead of running this process in a few millisecondes, running will take longer and will consume more resources)
• processing data obtained from the database by application functions (if the functions are not optimized, the running will take longer than necessary and will consume more resources)
• sending data resulting from these processes to the browser (if the images are not compressed/optimized, their upload will take longer, the same if the JS code is not optimized, running will take longer)
  

Each process may take more or less, depending on its optimization. Also, resource consumption varies depending on these optimization.

If for the frontend side there are optimization tools (PageSpeed Insights) ,  for the backend side you will need to contact a developer.

Each received payment is manually verified for the correct issue of the tax invoice. After that, the we will activate the services.

Depending on the ordered service, the time it takes to activate the services it may vary as follows:

• for shared hosting services time may vary between 5-15 minutes
• for VPS time may vary between 5-25 minutes
• for SSL certificates between 5-15 minutes
• for domain registration between 5-15 minutes

In order to activate the service we will probably need more customer information. Therefore the time required for activation will increase. For some domain extensions, even if the order is placed by us, it may take several days to activate. For more information go to Domains Terms.

To redirect a site to the secure HTTPS version we can use the .htaccess file from the root directory of the site. These files can be edited either trough the File Manager available in the control panel or trough FTP.

Once we've opened the file, we'll add the following lines:

RewriteEngine on
RewriteCond %{HTTPS} off
RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI}

After saving the changes, the domain will be redirected to the HTTPS secured version.

If we use CMS applications (Wordpress, Prestashop, Magento, etc.), we will need to change certain settings for everything to work properly.

In case your hosting is suspend, all information remains intact on it. Only the services offered to this hosting are stopped. Once the reason for the suspension is removed, the account becomes functionally exactly as it was before the suspension. If the hosting account remains suspend for 60 days then the data on the hosting is automatically deleted.

This question may reffer to one of the following : 

• simultaneous visitors
• unique visitors for a certain period
• total views for a certain period

The above numbers  depends on the optimization level of the application used and the purchased hosting package. The elements that are exposed in Slow Load Causes are the elements that determine the number of visitors that can be reached on the the hosting package. The faster the running of each item, the more resources allocated to the hosting account are released faster and can serve other connections/requests. Of course, sometimes, even though all the items are solving for a high number of visits, you may need a package with more resources.

Modifying domain owner data for a .ro domain is a fairly complex process involving both Hostico as a domain registrar and the domain owner. The procedure presented is structured for better clarity in the order of execution of the steps:
1.The willingness to modify the owner data is communicated to Hostico and the proforma invoice must be paid.

Note: Changing the domain owner's data resets the period of validity of a domain to the number of years paid for change by canceling any remaining active period.

For example, the domain has a 3-year active period and the invoice is paid for one year only. The domain will be active after completion of the procedure for only 1 year and not 3 as it initially was.

The domain will have the new owner's data for the entire duration of its validity-after the period of 1 year it will not return to the original data. The resetting is only for the period of validity of the domain.

The exchange price of the owner is equivalent to the renewal / registration of a .ro domain :

2. It is necessary to give us the future owner's data on which the change will take place. The data required to initiate the transfer are:

For individuals:

• Name, Surname
• Personal identification number
• Email
• Phone number
• Complete address (Country, county, town, postal code, address)

For legal entities:

•  Name of legal entity
• Unique registration code of the legal entity
• Registration certificate
• Email
• Phone number
• Complete address (Country, county, town, postal code, address)

3. You need to provide us with the right transfer key. This key can only be obtained by the domain owner in the ROTLD domain administration panel. If you need help with this procedure, you can follow the .ro Domain Transfer, but when you select the key that you want to generate instead of "Transfer to another Registrar", select "Transfer Right to Use".

4. Once you have received confirmation from us that your order has been placed on the ROTLD registrar to modify the data to the domain / domains in question, you will need to access the following link to complete the online request to change the owner's data request. In this form, you will need to fill in with the current owner's data and with the data of the future owner.

5. Immediately after completing and submitting the online form, the current owner will receive an email containing the previously completed application together with a link on which the necessary documents will be required to complete the procedure. The application will need to be printed, signed and stamped (stamping is only required for legal entities) and then uploaded to that link. In addition to the request, a copy of the current owner identity card and a copy of the Legal Entity registration certificate (if applicable) will be required.

After completion of the procedure explained above, the ROTLD register will receive the application for transfer right to use (owner).

Completion of the process may take between 4 and 14 days, and the procedure is entirely carried out by ROTLD.

At this time we don't offer web design services. However, we offer a site-building application that can be found on the Sitebuilder page. In case you have other needs, that  the application can not fulfill, you will need to contact a web development company. Once the site is complete, we'd be happy to host it. You can check the offer on our Web Hosting page.

This error message tells us that the WordPress application cannot connect to the database server. This error may have multiple causes.

The most common cause is the wrong login data in the wp-config.php file. For resolving, we will make sure that the data in the following fields are correct:

define('DB_NAME', 'Database name');
define('DB_USER', 'Database user');
define('DB_PASSWORD', 'User password');
define('DB_HOST', 'localhost');

This data must be the same as those set in the control panel.

Another cause of this error message is the depletion of the resources allocated to the hosting package. To resolve this, you will need to optimize your WordPress application and/or think about a higher hosting package.

We do not provide services for minors (under age of 18). For more details, please visit the Privacy Policy page, especially section 9.  Special preferences related to minors

You can cancel any service from the client account by accesing the service and clicking on the Cancel button. You can also contact us regarding this by the methods available on the Contact page.

We do not impose any limitations in this regard. Access to your account containing the website data is available 24/7.

Invoices can be viewed and downloaded anytime from within your client account.

You may obtain a refund of the amounts paid under the conditions set out on the Terms and Conditions page Chapter 4. Financial,  Refund Policy section

Buying a dedicated IP has various advantages compared to using a shared IP. To identify whether you need or not a dedicated IP, you can consult the page Resource Usage , section dedicated IP vs. shared IP.

Some hosting packages offer SSH access, either on the normal user or on the root user, depending on the table below:

^{In order to receive SSH access, if the hosting package offers this, you will need to send an email to technic@hostico.ro with the following data :}

-a public SSH key
- the IP used to connect to SSH

After the request has been received, the technical department will make the necessary configurations to give you access.

In the case of unmanaged VPS (managed by the client), SSH login data will be sent to the Hostico account email box. In this case , you don't have to send us the data mentioned above.

According to ICANN's rules, any first use of an email address used to register a gTLD extension (.com, .net, .org, .biz, .info, etc.) must be validated. Therefore, if your mailbox has not been used before to register a gTLD extension you will receive a mail with the subject "Request e-mail validation" This email will contain a link like: "http://icann-verification.registrar.eu/?email=% % email %% authCode "that you will need to click to validate your mailbox.

Caution - if the mailbox is not validated within 14 days of the domain registration, the domain will be deactivated untill the email is validated.

If you received the validation email and you deleted it or did not receive it within 2 days of domain registration and you know this is the first use of this mailbox to register a gTLD please contact us in order to resend the validation mail.

To pay for any service in advance (before the invoice is automatically invoiced by the billing system), you have to contact the commercial department. Regardless of the service provided, advance payment is possible. The minimum period for which you will be able to pay in advance will be the minimum billing period for that service.

If you want to pay a partial invoice or just a few services on it, you will need to contact the commercial departament in order to have your invoice modified.

The Hostico client account can be accessed from any device that has Internet connection: PC, laptop, tablet, smartphone, etc. 

In case you want to contact a manager / supervisor, you can be request it by using the contact methods available on the Contact page while also specifying the reason for your need.

Our customer websites can be viewed by reading the Feedback section. For examples of websites with a specific applications / configurations, you will need to contact us through the methods available on the Contact page.

Domains can not be reserved. These are registered after the payment has been received and the conditions for the domain extension have been met. For more details on the conditions and steps of registering a domain, visit the Domain Terms page.

Our office location is shown on the Contact page.

Yes, customers are accepted from anywhere on the condition that they provide correct contact information

Categories of customers who may purchase Hostico services that are not on Romanian territory at the time of purchase / payment

• Individuals (from the EU space) will pay VAT rate, depending on the country where the purchased services are used.
• Individuals (non-EU) will no longer apply VAT rate (Non-taxable in Romania).
• For legal entities (EU territory), the VAT rate at the invoice (reverse charge) will not be applied, if the company is registered on VIES at the payment time (VIES)
• Legal entities (outside Europe) will not be applied the VAT rate at the payment time (Non-taxable in Romania).

Note: We may require certain extra documents for externel customers regardless of their status (indvidual or company) .

Invoices can be paid online from the client account using a credit card or PayPal account but also through a bank transfer.

If payment can not be made in time (due date of the invoice), a payment deferment can be obtained by contacting the commercial department. The services for which postponement can be offered as well as the operation of the services during this period are listed on the Terms and Conditions page, Chapter 4. Financial, Suspension / Suspension / Reactivation.

The location of our servers can be viewed by visiting the Data Center page.

Your billing information can be updated through your client account after logging in.
The new billing information will only be used for invoices to be issued, those already issued will remain unchanged.
If you want to change the infomation on an already issued invoice you will have to contact us.

The account may be suspended for the following reasons :

    - Failure to pay the invoice before the due date, see Terms and Conditions Chapter 4. Financial section Postponing / Suspension / Reactivation
    - Violation of the Resource Usage section
    - Violation of the Terms and Conditions, Chapter 10. Content Policy, and Chapter 11. Usage Policy


The steps required for reactivation depends on the suspension reason :

Failure to pay the invoice :
- If the invoice is recent simply by paying it, the account will be reactivated. If payment is made by bank transfer, you need to send a copy of you payment order to office@hostico.ro .
- If the service is suspended for more than 60 days, it is possible that the hosting data will no longer exist, you will need to contact us in this regard

In case of a violation of the Terms and Conditions, you will need to contact us to resolve this issue

When an account is suspended, an automatic email is sent whith the suspension reason.

The most common method of uploading files to your hosting account is by using a FTP client. It is also possible to use the file manager located inside your control panel.