What is associated contact technical support?

Frequently Asked Questions Tehnic | support | technical | assistance
The new Hostico technical support system offered at the contact level
by Mark DohiViews 453Updated now 1 yearPublished 12/07/2022

Technical support on contacts is the function available at the level of Hostico customer accounts, through which different users of the account can be assigned to a certain hosting service, as well as applicants with full rights to technical support.
Users can send requests only by e-mail (ticket system) and only for the services to which it has been assigned as a contact with technical privileges. Requests submitted via chat or telephone can only be honored if the request comes from the account holder.

Activation of contact technical assistance can be done in two ways:

  • Isolated
  • Global

Isolated contacts will be able to request technical operations and will receive solutions only for the services to which they have been assigned, instead, the global ones will be entitled to technical support on all services related to the Hostico customer account. The account administrator will also continue to receive technical emails submitted by the contacts.
It should be noted that any request made by allocated contacts that may directly affect the contracted services (deletion / modification / update, etc.), will receive full support, so we recommend that the allocation of a technical contact be made only to persons authorized by the holder, to avoid possible negative effects that may arise from the requests made.

For information on the allocation of a technical contact, please see the article: Activating technical support on subcontracts.

Similar Articles

2
Can I change my hosting package?Frequently Asked Questions General | hosting | hosting | package
As we are talking about services offered online, there may be possibilities of modification. Check if it can be done in your case.
by Mihai BobriucViews 724Updated now 1 yearPublished 25/07/2018
2
How can we tell if an email message is a phishing attempt?Frequently Asked Questions General | email | phishing | mail | spam
This article explains how you can check certain aspects of a PHISHING email message.
by Mihai BobriucViews 597Updated now 1 yearPublished 09/11/2022
How do I change a domain's nameservers?Frequently Asked Questions DNS | domain | ns | nameservers
Changing Nameservers is essential for the operation of a website.
by Mihai BobriucViews 1190Updated now 1 yearPublished 23/08/2018
What are the benefits of the additional SEO option?Frequently Asked Questions SEO | seo | nameservers | google | pagespeed | ip
Introducing the benefits of enabling the SEO option.
by Mihai BobriucViews 884Updated now 1 yearPublished 13/03/2020
Do you provide technical support?Frequently Asked Questions Comercial | contact | support | online assistance
One of the most important things when choosing a web provider is the support they offer. This article describes the Hostico support type.
by Mihai BobriucViews 625Updated now 7 monthsPublished 17/07/2018