Terms and Conditions

Content

I. General
II. Contracting
III. Applicability
IV. Financial
V. Domains
VI. Liability
VII. Data Integrity
VIII. Support / Assistance
IX. RESELLER plan rules / VPS plan
X. Content policy
XI. Usage policy
XII. Resources
XIII. Validity

I. General

The use of the word "Hostico" throughout these terms and conditions will identify the company S.C. Awesome Projects S.R.L. located in Maramureș, Sighetu Marmației, Str. Mihai Viteazu nr. 8 as the service provider. The services offered by Hostico are aimed at individuals, legal entities, legal institutions, etc., who have the legal capacity to be part of a contractual collaboration. Terms, conditions, and descriptions of the operation of the services offered to which reference is made in this document in the form of external links are an integral part of these Terms and Conditions. Additional terms and conditions, even if known, are not part of this document unless they are expressly introduced and mutually acknowledged.

Hostico is the sole owner of all materials and information available on the Website. Clients or visitors of the Website will be unable to copy, reproduce, distribute, publicly communicate, or retransmit any such material or parts thereof, in any form and by any means.

Hostico reserves the right to suspend the services offered in case of violation of the provisions below or in the absence of a timely response regarding these violations. Hostico also reserves the right to disclose customer information in accordance with the Privacy Policy to meet any legal requirements. In the event that this disclosure does not need to remain confidential, the customer will be notified in this regard.

Hostico reserves the right to delete any account with a 15-day notice. Any term not stated in this document is open to interpretation and change by Hostico without prior notice.

II. Contracting

Acceptance in advance of these Terms and Conditions is necessary for any endeavor regarding the purchase of services offered by Hostico. At the moment of placing an order, the client assumes the initiation of a contractual collaboration with Hostico. We will instantaneously confirm this initiation, but this confirmation does not represent an obligation for the client or Hostico to proceed with the activation of the order. We reserve the right to accept or refuse a client's order after examining the authenticity and the level of trust presented by the client regarding the order.

By placing an order, the client declares and guarantees on their own responsibility that they have the legal capacity to purchase the services offered by Hostico for themselves or for the company they represent.
They undertake to complete all fields regarding their identification with correct and valid data, necessary for the collaboration with Hostico. The client is aware that providing incorrect or incomplete information may affect Hostico's ability to deliver the contracted services and, in certain situations, may lead to the refusal of activating these services by Hostico. The data entered by the client is processed and managed in accordance with the Privacy Policy as well as the Data Processing Agreement.

III. Applicability

The present provisions apply to all Hostico customers, holders of any of the packages or services offered on the website, with the use of the services provided taking place only under these Terms and Conditions, which apply to all contractual relationships between the client and Hostico. The law under which these terms and conditions operate is the one valid at the time of initiating the collaboration. The services offered by Hostico under the contract are those available on the website Hostico.

Identifying all possible interpretations of these Terms and Conditions, as well as covering all possible situations that may arise, is almost impossible. Therefore, any situation or term that is not directly or indirectly presented or addressed in this document falls under the interpretation of Hostico.

IV. Financial

General

The current rates are those displayed on the website Hostico.
Depending on the chosen service, the billing period may vary. All payments will be made based on the pro forma invoice issued by Hostico. The client agrees to pay for the services in advance for the period in which they are provided.
Regardless of the currency used for displaying the rates, invoices and payments will be processed in RON at the BNR rate + 2% on the date of billing according to the applicable legislation.

The adjustment of the exchange rate with an additional percentage of 2% serves to prevent potential fluctuations associated with market variations, as well as to maintain continuity and predictability in the payment processing, thereby ensuring compliance with the financial obligations assumed and the sustainability of the services offered.

Shipping

Invoices are sent in electronic format via email as attachments and can be downloaded at any time from the client account. Upon request, they can also be sent with the signature of the authorized personnel on them. In the case that the client requests the invoices to be sent in physical format, the shipping cost will be borne by the client.

Deferral/Suspension/Reactivation

The hosting services offered by Hostico are active by default for 7 days after the due date presented on the proforma invoice.
Services that Hostico purchases from other providers (e.g., domains, licenses, SSL certificates) can only be renewed at the time of payment, as they have an expiration period equal to the due date on the proforma invoice.
Clients have the option to request a payment deferment for Hostico's hosting services at any time. The deferment can be granted for a maximum period of 14 days from the due date related to the hosting package. In exceptional cases, after a detailed assessment of the situation by the Hostico support team, a possible exception may be considered by granting a payment deferment that exceeds 14 days.

Customers' accounts that have not paid the fees for service provision by no later than 7 days after the due date shown on the pro forma invoice will be automatically suspended in the absence of proof of payment or a request for a deferral.
Proof of payment will only result in the activation/reactivation of the ordered/owned services, the tax invoice being issued only at the moment when the amount paid is visible in one of Hostico's bank accounts.
Hostico reserves the right to reopen/reactivate accounts only after the full payment of all amounts owed by the customer.

Non-payment

Hostico reserves the right to reduce the validity period of services paid in advance to compensate for amounts owed by the client for services rendered but not paid.
Compensation through this method will be based on the issued pro forma invoices.
Hostico reserves the right to suspend the client's account in case of non-payment of the invoice by the due date indicated on the issued invoice.
In the event that the payment is overdue by more than 30 days, the account along with all existing data on it will be automatically deleted from the server.
Any subsequent request regarding the retrieval or restoration of data on the account at the time of deletion, provided that a backup copy still exists, will be treated within a minimum of 2 hours of support for shared packages without Reseller rights, respectively 4 hours of support for packages with Reseller rights or VPS.
The additional support will depend on the type of hosting package as well as the amount of data associated with it.
The amount of support hours necessary for restoration will be determined and communicated to the client following an analysis performed by the Hostico technical operators.

Upgrade / Downgrade

The client has the possibility to upgrade or downgrade the purchased services at any time. For an upgrade, only the difference between the initial package and the one to which the upgrade will be made will be charged for the remaining prepaid period of the initial package. For a downgrade, the remaining credit may be used to extend the associated service; however, we recommend consulting the Hostico team regarding your own needs before these operations.
The credit for the downgrade is calculated only for the fully prepaid months, in relation to the date of the request for the operation and the next due date.
Upgrade/downgrade operations or transitions to a new offer are carried out free of charge only once within a 60-day interval. In the case of a new request of this type during that period, Hostico reserves the right to charge for the procedure within the purchased support hours.
Upgrade/downgrade operations that involve account merges, regardless of the time interval in which they are carried out, will be charged within the purchased support hours.
Upgrade/downgrade operations that involve changes to the control panel, made at the request submitted by the client, will be charged within the purchased support hours.

The services for which presentation uses values between a minimum and maximum ('from' - 'up to') have the price displayed for the minimum values. The available values up to the presented maximum can be selected for a fee both during the ordering process and later on.

Money Back

The client has the right to request a refund for the services paid to Hostico at any time, however, their return will be made under the following conditions:

• if the request is made within 30 calendar days from the activation of the order, the customer will be refunded the full amount except in cases that involved data migration from an external provider, in this situation, the amount equivalent to the hours of assistance needed for the transfer will be withheld;
• if the request is made more than 30 calendar days after the customer's order activation, only the amount for the remaining full months paid (in relation to the date of the request of the operation and the next due date) will be refunded;
• If the request has already been made for the domain in question, the client will be refunded only the amount for the remaining full months paid (related to the date of the request for the operation and the next due date);
• if the request has already been made by the client in question, they will only be refunded for the remaining full months paid (in relation to the date of the operation request and the next due date);
• If the client benefits from an offer that includes free services (e.g. domains, licenses, ssl certificates), their value will be deducted from the total amount to be refunded.

Amounts paid will not be refunded for:

• services that are purchased through Hostico in the case of the provision or reservation of these services by Hostico. The services that fall into this category include but are not limited to: domain registration and renewal, software licenses, ssl certificates, etc.;
• the recovery of backup copies related to hosting accounts after their deletion, regardless of the reason that led to their deletion;
• services suspended or terminated as a result of violating these terms and conditions regardless of whether they are detected directly by members of the Hostico team or notified by a third party;

The requested refund will be processed by Hostico within a maximum of 15 working days into the account from which it was paid or into another account indicated by the client;
The refund will be confirmed at the time of processing by issuing a cancellation invoice representing the value of the amount to be refunded;
The period between the cancellation processing and the actual entry of the respective amount into the client's account is not under Hostico's control, as it is determined by interbank transfer procedures and periods;

From the amount to be refunded, any sum owed by the client based on unpaid proforma invoices issued for services rendered will be retained.

Rate Changes

We reserve the right to modify the prices charged for the services presented on the site at any time.
In the event that the new prices apply to the current services of the customers, they will be notified at least 30 calendar days before they come into effect.
Regarding the modification of prices charged for contracting new services, the minimum notification period is at least 7 calendar days.
Services paid in advance will not be affected by the price changes made except at the time of their renewal.
In the case of price modifications that also involve configuration changes for the contracted services, these will be reflected in the new configurations with price values or configurations as close as possible to the existing configurations.

Payment Processing

Depending on the type of client, the payment method, the date of the transaction, and the payment collection date, there may be an automatic or manual application process. By automatic and manual processing, we refer to the direct involvement of a Hostico commercial operator in the processing procedure.
Invoices for payments made by card will be issued only up to the penultimate working day of the month. Payments made on the days following this within the same month will be equivalent to invoices issued in the following calendar month according to their appearance on the bank statement.
Regardless of the payment processing method or the date of issuing the invoice, the paid services will be activated as soon as possible by Hostico after the payment is confirmed by the payment processor.

Hostico offers the possibility of saving card data on the partner payment processor platforms.
Thus, the customer can add one or more cards to their client account at any time and use them to pay invoices without the need to go through the entire payment process by entering card details and subsequent payment confirmation.
Additionally, parallel to the manual use of the saved card for the invoices of purchased services, it can also be set for recurring payments for one or more services so that as soon as an invoice is issued for that service, the necessary amount for its renewal will be automatically withdrawn from the corresponding card.
By activating recurring payments, the customer grants Hostico the right to collect or withdraw the necessary amount equivalent to the value of extending the validity period of the service for which recurring payment has been activated.
Recurring payments collected and processed are subject to the general rules of Money Return.

Issuance of proforma invoices is done automatically by Hostico at the time of invoicing for services, based on the contact and billing information related to the service, data completed and provided by the client.
The data on the proforma invoice (unpaid invoice) can only be modified by the client as long as it has the status of proforma. Modification of this data is no longer possible after payment processing and issuance of the fiscal invoice.
For the data on the proforma invoice to also appear on the fiscal invoice, the payer’s details from the transaction, provided by the bank and the payment processor, must match these. Otherwise, the details of the fiscal invoice will be modified by Hostico, so that they correspond to the payer's details.
It is the client's responsibility to ensure at the time of payment that the details from which they are about to make the payment match those existing on the proforma invoice.
In certain situations, if the payer's details differ from those on the proforma invoice, Hostico reserves the right to contact the client for clarification of the situation, as well as to provide additional data for correct invoicing.
Modification of the data on the fiscal invoice is possible with few exceptions, before sending them to the national E-Invoice system, namely only for the current month, before submitting the accounting situation.

Credit / Funds

The client has the option to deposit amounts of money into their account in the form of credit or funds, to be used by the client for future bill payments.
The invoice generated for adding credit will be subject to the tax legislation applicable to the client, which determines the application and level of the VAT rate.
The credit added to the client account will not include the associated VAT paid, however, when using or applying the credit for bill payment, the existing VAT on it will not need to be paid.
The use and application of the amounts will be decided by the client and done manually, as they will not be used or applied automatically.
The credit can be applied to invoices only if its value is equal to or greater than the value of the invoice before applying VAT. Partial payments, more precisely the use of credit to pay an invoice with a value greater than that of the credit, are not possible.
In the event that one or more of the client's services have been renewed in advance or they have consumed more resources than those allocated, Hostico reserves the right to use these amounts for the corresponding generated invoices.
The financial status of the credit / fund is permanently available in the client account.
When using the credit to pay for certain services, according to current legislation, the corresponding proforma invoices will become Service Provision Estimates.
The only moment when a tax invoice related to the credit is issued is when generating an invoice for adding it.
The minimum amount that can be deposited is €10.00, and the maximum amount is €1000.00. Also, the total funds available at any time cannot exceed the amount of €1000.00.

Promotions

In the case of offers with free products/services, these can only be used on Hostico's equipment and network. In the case of transferring services to other providers/registrars, the client will be charged amounts equivalent to the activation of these services. Hostico reserves the right to terminate the validity of a promotional offer at any time.

Regarding the services offered for free or those that are under an active promotion, typically the offers apply only for the first year of use, with the requirement that in the second year the full price of the service must be paid if an extension is desired. Hostico may exempt any services it deems appropriate from this rule for an indefinite period.

The issuance of invoices, as well as the activation or reactivation of the related services, will be carried out during the working hours of the commercial department, except for holidays and legal days off.

In the event of a violation of the presented terms and conditions, Hostico reserves the right to block refunds to the client.

Promotional Coupons

Promotional coupons are structured into several categories based on validity period, possible number of uses, and the launch date. This page will display available promotional coupons at regular intervals along with the hosting packages/services and the periods to which they apply.

• Weekly Coupons

Every week from Monday to Sunday, a hosting package will be randomly chosen to benefit from a promotional coupon. The amount of the discount and the minimum purchase period will vary weekly, thus directly offering the opportunity to choose the right package at a reduced rate.

• Flash Coupons

These coupons will be valid for only 24 hours, however, the short validity period will be compensated by the higher percentage of the discount compared to the other coupons.

• Monthly Coupons

Due to the fact that not all of us have the necessary resources to identify short-lived coupons, we have decided to provide customers with offers on all hosting packages every month. The main factor for this discount will be the billing period and not the chosen package.

• Holiday Coupons

Some holidays deserve to be celebrated! On this occasion, Hostico will offer discount coupons on the entire range of hosting/web services.

• Limited Coupons

Unlike the other coupons presented earlier, these are not limited by a timeframe, but by the number of uses. Each coupon in this category, once exhausted, can no longer be reused.

General terms for using promotional coupons:

• promotional coupons are available to all individuals and legal entities
• the discount will only be applied to new hosting orders
• the activity of the site must comply with the Hostico Terms and Conditions of Use
• coupons cannot be applied retroactively
• coupons cannot be combined with other coupons or other discounts offered by Hostico or third parties
• coupons apply only to the first purchased period
• the coupons apply only to Hostico hosting packages and private servers
• the services/products offered for free in the purchased hosting package are not subject to discount
• coupons do not apply to upgrade orders

V. Domains

Regarding the relationship in terms of domain name registration/renewal, our responsibility is limited to providing the service of purchasing/renewing the domain name.
Hostico cannot and will not verify the legality of the domain name registration, the only check performed by Hostico being that of the domain's availability for registration. The verification of the chosen domain name for registration in terms of violating certain laws as well as infringing the intellectual property rights of third parties is the responsibility of the client.

Unless otherwise provided either by submitting distinct data via the respective order form or by written communication to Hostico, the registration of domains will take place based on the identification data existing in the client account. The client thus becomes both the rightful owner of the registered domains and legally responsible for them.

The current domain allocation is not under the influence or control of Hostico, and the client can be assured that the registration/renewal took place only at the moment of confirmation of this operation by us.
Hostico assumes no responsibility and does not provide any guarantee regarding the registration/renewal of domains.

Domain extensions are managed by a multitude of different organizations. Each of these organizations has its own terms for registration, management, and dispute. For a registration/renewal to take place successfully, the client will need to provide the requested information and documents from the Hostico team members, as well as closely follow their instructions.
Once the domain is registered for a predefined period, it belongs to the client in the form of the chosen string of characters. Modifying domain names after the registration or transfer confirmation is not possible.

The detailed requirements for each extension provided by Hostico can be seen by accessing domain terms

The payment for domain renewal must take place before the due date related to the pro forma invoice, respectively the expiration date, to avoid situations in which the domain can no longer be renewed. The dates displayed in the invoice description or in its content do not represent the due date in any case and should not be considered as the deadline for making the payment. The information in the description is only estimates provided by domain registrars regarding their validity and is included strictly for the general information of the client.
In the event that the domain is paid after the due/expiration date, Hostico does not assume responsibility for additional fees requested by the registrar regarding the reactivation/renewal of the domain.

If the contracted domain is not properly renewed and, as a result, becomes available on the market and is registered by others due to an action or inaction by Hostico or any technical malfunction that may occur, Hostico shall not be held liable for the losses suffered by the user.

In the event that the user suffers losses as a result of the domain being inaccessible for a period of time or being registered by other parties, the compensation granted by Hostico shall not exceed the amount paid initially for the domain, according to the value recorded on the invoice. The finding must be communicated to Hostico in writing within 30 days from the date when the situation was noticed.

Hostico does not assume responsibility for the availability of domain names during the time interval between the order placement and the actual payment for domain registration. The domain registration service operates globally on a "first come, first served" basis.

Registering a domain name does not confer immunity in the case of objections regarding the registration, reservation, or use of that domain name. In the event of a dispute over a domain name, Hostico will connect the parties directly for amicable resolution of the situation.
If the two parties do not reach a consensus, the dispute can be resolved by appealing to a court of law.
Throughout the course of the amicable or judicial dispute, the client will uphold Hostico's innocence and will accept that Hostico takes any measures deemed necessary to protect its interests, including but not limited to blocking, deleting, or transferring the domain.

Due to the way the Hostico DNS service operates for shared packages through the DNS cluster, there cannot be 2 domains with the same name on Hostico servers. This situation may pose a problem if there is a record of an expired domain on Hostico DNS servers and a third party places an order for hosting the respective domain name. In this case, in order to honor the placed order, Hostico will contact the owner of the expired domain's hosting to delete its DNS record. If the client does not respond to this request, Hostico reserves the right to delete the DNS record of the domain from its servers. This action does not affect in any way the information stored regarding the domain (website, mail, databases).

VI. Liability

Hostico cannot be held responsible for damages caused by the temporary unavailability of equipment or the network, whatever the reason for this interruption may be.
This provision includes damages resulting from the deterioration or loss of data.
The client agrees to indemnify and hold us harmless in connection with any claims, damages, including, but not limited to, damages caused to third parties, resulting as a consequence of the use of services that cause harm to our client.

Hostico reserves the right to perform short maintenance operations (5-10 minutes) at any time of the day in order to implement measures aimed at improving the characteristics (performance, security, reliability, etc.) of the services offered. These operations may be carried out without prior notification to the affected clients.

Hostico assumes responsibility in the event that the interruption of service provision was caused intentionally or is the result of negligence on the part of the Hostico team. The client declares that they understand and agree that the total amount of damages claimed by them for any reason from Hostico, and that could be paid by Hostico, shall not exceed in any way and in any case, the total amount of fees paid by the client to the provider on the last invoice for the provision of services for which damages are requested.

The client assumes responsibility for any damages caused to Hostico directly or indirectly, through the improper use of the services provided, and the violation of these terms and conditions. This includes but is not limited to legal fees, attorney fees, notary fees, and any other expenses.

Hostico provides through its website tutorials, configuration examples, and answers regarding various aspects of the operation of certain services, applications, operating systems, control panels, etc. All the information in these articles has been tested and deemed valid at the time of their publication, based on the operational modes at that time, the versions of the applications available at that time, and the existing documentation. Hostico does not guarantee the achievement of the functionality presented or desired as a result of the steps outlined in the articles at a later date, on different configurations, and on other versions of the applications, and therefore does not assume responsibility for any damages that may result from the application of the information presented in the articles, regardless of their type.

The client account management application for services offers the functionality of transferring services held to another Hostico client account. This transfer requires access to the holder's client account, as it can only be initiated from there and to the email associated with the client account for transfer confirmation. As a result of the imposed security measures, Hostico does not assume responsibility for the transfers made. The owner of the service is the client who holds the service in their account at the time of any requests for information or actions regarding that service.

Hostico is not and cannot be held responsible for resolving bugs or incidents arising from interventions on the applications used in the event that the manufacturers/suppliers of those applications do not have a solution available for remedying these bugs or they cease to provide technical support.
Hostico does not assume responsibility regarding the licensing of software products used by the Client, other than those provided by Hostico.

VII. Data Integrity

In the case of Shared hosting accounts and Servers managed by us, we are responsible for the security of the server but not for the applications installed by the client.
Hostico does not take responsibility for existing security breaches in the client's applications and for any damages caused by their exploitation.
The liability in this regard falls on the administrator, respectively the application's developer.
Hostico does not take responsibility for the protection of personal electronic devices used for accessing contracted accounts/services. It is the user's responsibility to ensure that both the applications installed/used on the hosting accounts and their own devices are updated and secured.

The client will have access to accounts through a combination of username and password. They are responsible for keeping this data secure as well as other sensitive information.
The client will be liable for any abuse carried out through the authorized or unauthorized use of this data. If they become aware that an unauthorized third party knows this data, they must reset it immediately.

The description of the conditions under which backups are performed and maintained is available at backup Hostico.
However, it must be noted that we do not offer any guarantee for the integrity of the backups and the sole responsibility for the existence of a backup of the data lies with the data owner.

VIII. Support / Assistance

Identification

The support for the services offered is available through the methods and during the time frame presented on the contact page regardless of the type of service contracted.

Depending on the information and/or operations requested, Hostico operators may resort to identifying the client as the holder of the services that are the subject of their requests.
The identification methods vary depending on the contact method used by the client as follows:

• telephone - request for information in the customer account as well as the support PIN
• chat - logging into the client account
• respective email and ticket - using the mailbox associated with the client account for submitting requests

Failure to comply with Hostico's requests hinders the identification of ownership rights and will result in the inability to respond to the submitted requests.

Response time

Hostico tries to provide a response time of under 60 minutes for requests sent via email or ticket. However, this time may be influenced by the complexity of the actual issue as well as the number of existing requests at that moment.
Phone information exchange, as well as through the assistance application, although taking place in real-time, does not guarantee an immediate resolution of the presented situation.

Phone Support

Phone support cannot be used as a method for investigating or troubleshooting situations in real-time.
Any request that requires an investigation time of more than 5 minutes will be directed to alternative support channels.

Hostico reserves the right to interrupt the support provided in relation to a client in exceptional cases, such as:

• abuse of support requests
• indecent language and behavior of any kind towards Hostico team members

The classification of requests as abusive or the language, behavior as indecent, insulting is within the purview of Hostico.
Any request that is outside the scope of assistance provided by Hostico within the framework of VPS Managed and Shared Hosting will be handled through the corresponding support hours and the Managed Hosting service.

These requests include but are not limited to:

• device and mail client configurations
• assistance with installed applications
• any other request outside the scope of standard Hostico support

Clients who provide Hostico services to third parties are responsible for managing the services offered to that third party and for providing the necessary technical support.
Hostico will not provide technical assistance to those third parties in situations where it is not possible to identify and determine the nature of the relationship between the Hostico client and the third party.

VPS Hosting

Hostico's responsibility within the VPS services is limited to the operation and assurance of their internet connectivity. The services installed on the VPS are not under Hostico's jurisdiction except in the case of purchasing the Managed VPS service.
Except for offers or promotions where support is specified as being free within the VPS services, support is not included for free.
Customers who wish to perform operations outside the standard support services can purchase support hours.
Hostico reserves the right to refuse the installation of new applications, services, or libraries even within the purchased support/administration hours.

Managed VPS

The VPS management service is available only for VPS purchased together with a control panel available in the Hostico offer.
As part of the managed service, the client will not have access to superuser authentication credentials at the server level.

Administration refers to and encompasses the services and applications necessary for the operation of a standard hosting server provided by the installed control panel.
Among these, we list: web server, mail server, database server, control panel, ftp server, programming languages necessary for running client applications.
Any request regarding the installation or configuration of external services or applications to them and the control panel will be subject to and handled within the purchased support hours.

Server management by Hostico includes the following operations:

• installation and configuration of the control panel with its related services
• firewall installation and configuration
• periodic update of installed services
• 24/7 monitoring and intervention
• service-level optimizations
• server-level automations

Unmanaged / IaaS

Infrastructure as a Service (IaaS) holders will receive free assistance only regarding the operation of the purchased services and their interconnection at the infrastructure level.
VPS configurations, networks, external storage, etc., are not included in this.

Transitioning to Managed VPS is only possible with the purchase of a new VPS with the respective option.
Owners of these services can benefit from additional technical support only by purchasing support hours.
Customers with VPSs under their own management will be notified if the VPS is identified as being infected or compromised due to network activity or as a result of triggering other indicators monitored by Hostico.
Depending on the severity of the situation and the activity of the VPS, various measures will be taken after contacting the customer, such as: interrupting connectivity to the public network, stopping the VPS, etc.
Customers are responsible for identifying and removing the source of the compromise as well as the tools used by attackers from the VPS to restore it to operation, and/or may choose to contract a new VPS for restoring their valid data.
If the customer does not intervene, does not assume responsibility and the problematic activity of the VPS does not cease, Hostico reserves the right to suspend its operation indefinitely.

Shared Hosting

Shared hosting package customers benefit from 24/7 support regarding the operation and functionality of the services installed on the server. Requests made outside this scope can be categorized and offered either within other Hostico services or within the purchased support hours.
At the shared server level, changes that would affect the operation of services or the server for other customers on that server will not be implemented.
Owners of shared hosting services can choose to purchase support hours for performing operations not included in the standard support.

Managed Hosting / xCMS

Clients who need assistance with performing various operations within the applications installed by them can contract the xCMS service.
The terms defined for the Managed Hosting / xCMS service apply.

Reseller Hosting

Just like Shared Hosting service holders, clients with Reseller packages benefit from 24/7 support regarding the functionality of the services offered.

Data Migration

The transfer of customer data is an operation carried out by the Hostico team as long as the destination server is part of the Hostico network and the operation does not fall under the jurisdiction of other clauses in these terms and conditions.

This operation does not involve any cost in the following cases:

• based on the initial order of a respective service package within the Shared Hosting, Reseller, and Managed VPS services
• between the servers in the Hostico network as a result of an Upgrade / Downgrade operation except for the one specified in the description of these operations

The operation will be charged during support hours in the following cases:

• transfer to VPSs under client management
• data transfers requested within 30 days of activating the Hostico service for accounts / sites / applications different from the main service to which the transfer is being made
• If, due to an action / inaction of the client contrary to Hostico's instructions, the data transfer must be resumed
• Any operation that cannot be performed by automated means and requires manual or customized intervention.

Due to the multiple combinations of possible settings, both for the application and for the programming language, we cannot provide an absolute guarantee, nor do we assume responsibility for the optimal functioning of the website/application following a package modification, migration, or application cloning. Each user may have their own configurations that can influence performance and compatibility with specific devices and environments. The client must ensure that the data has been migrated as requested and, in the case of email accounts, the user is responsible for configuring/reconfiguring the email clients they use.
Hostico cannot be held responsible for any operational errors or difficulties in accessing certain functionalities that may arise from migration between different servers, both at the website/application level and for email accounts.

Support Hours

Support hours represent the time allocated for client requests over the course of a month. These are divided into 2 categories, namely:

• support hours provided by default within the purchased services
• additional support hours, purchased for carrying out tasks outside of standard support

The major difference between these is given by the validity period and the possibility of accumulation.
The support hours offered implicitly are only valid for monthly periods, expiring at the end of each paid hosting month, and cannot be accumulated with those from the following month.
Support hours purchased directly can be accumulated with other support hours and do not expire.
Purchasing support hours does not guarantee the takeover or resolution of requests sent to the Hostico team.
The counting of support hours at the level of the requests submitted to the technical team will be based on the time allocated for resolving the issue by the Hostico technical operator.
Support hours will be counted for all technical requests made within the VPS Managed services, regardless of the method of contact, with counting taking place for both direct requests made by the holder and for any third parties granted the right to technical requests.

By non-standard support operations, we understand any action that can be performed directly by the client (with or without the guidance of Hostico's support team), but for various reasons, it is requested to be carried out by the technical operators.

IX. Reseller plan rules / VPS plan

The client has the right to their own contractual relationships based on the online presence provided by Hostico. In this case, the client remains from our point of view the primary contractual partner. The client is obliged to pass on the terms and conditions set forth in this document to all third parties they engage with and to ensure that they understand, accept, and comply with them.

In the case of changes that need to be made to the reseller's clients / VPS holder, they are obliged to cooperate. Upon request, they must provide us with the contact details of their clients. Hostico reserves the right to directly request written confirmation for any changes that need to be made regarding the reseller's clients / VPS holder.

The reseller / VPS owner is responsible for any violation of the terms and conditions made by their own clients. This also includes financial liability for any damages caused as a result of these violations.
The reseller / VPS owner agrees to hold Hostico harmless from all claims that may arise from third parties and other contractual partners of theirs.

X. Content Policy

The services offered by Hostico give you the freedom to upload, deploy, and use applications for both private and commercial use.
The use of various applications through Hostico's services is subject to the Terms and Conditions of those applications.

It is the client's responsibility to identify their own information and that belonging to other individuals, legal entities, and any other entities.
Compliance with copyright, registered trademarks, and other types of intellectual property is the responsibility of the client, and therefore, the client agrees not to publish content that may infringe the rights of third parties or applicable laws.

The Hostico equipment and network may only be used for legal purposes.
The transmission, storage, or distribution of any information, data, or materials that violate the legal provisions in force or that, directly or indirectly, may facilitate the violation of any legal provision, is prohibited.

Under no circumstances and by no means will the services offered by Hostico be used for the communication of, reference to, or direction towards any of the following.

• materials or informational content that infringes copyright, trademark rights, as well as any other intellectual property rights belonging to a third party
• nudity, pornography, any image or text with sexual or obscene content, without complying with the applicable legal conditions
• child pornography
• threats, abuse, harassment, defamatory statements
• any image or text intended to encourage xenophobia;
• text or materials of a violent nature
• defamatory, insulting, disparaging, or slanderous content
• content with racial or discriminatory character
• content that is deceptive, false, misleading, or fraudulent
• content that invades the privacy of a third party or violates their legal rights
• vulgar, obscene, indecent or illegal content
• viruses, trojan horses or other similar
• pirated software or software targeting those who pirate software or engage in any similar activities

The client agrees to respond to Hostico's requests regarding complaints made by third parties regarding the website content within 5 days of receiving the notification via email. Hostico is not obliged to verify or review the content published by clients.
Hostico reserves the right to remove or modify at its discretion any client content determined to violate these terms and conditions with prior notice.
Hostico reserves the right to suspend the account of any client who violates these provisions without any prior notice.

In the event that the client collects/processes personal data, it is their responsibility to ensure that this collection/processing is in compliance with the applicable legislation.

XI. Usage Policy

This policy is necessary to protect the quality of the hosting service.
We aim to meet the requirements of all our customers by offering quality services, a goal that can be achieved with the support of the customer.
The way the customer uses the services provided by Hostico is closely linked to the proper functioning of the equipment and the network, necessitating the provision of an adequate environment for hosting facilities.

We do not allow the use of programs that run continuously in the background.
We do not allow the running of scripts through cron jobs set at intervals of less than 5 minutes.
We do not allow the use of CGI scripts.

The following activities are prohibited:

• using Hostico services for the creation or transmission of computer viruses, worms, flooding, mail bombing, or engaging in denial of service attacks
• the use of scripts for proxy or IRC, or types like FormMail, PhpShell or other similar ones, including commercial scripts that contain known security vulnerabilities, chat rooms, wap chats; IRC Egg Drop bots, torrent trackers, etc., top sites, online games (except flash ones)
• collecting personal information for illegal purposes
• unauthorized access to data, systems, or networks (phishing, spoofing, proxy, hacking, sniffing, etc.), including any attempt to probe, scan, or test the vulnerability of the system or network or to create security breaches without the authorization of the network or system owner
• any intervention on the service provided to a user, on a server or network such as: mail bombing, flooding, deliberate actions to overload the system
• TCP-IP packet spoofing
• to upload infected, corrupted files or any other software or similar application that could harm a third party
• to restrict or prevent any other user from using Hostico services
• to collect or gather information or email addresses of third parties without their consent

Any attempt to damage the servers or clients is strictly prohibited. Any activity that affects the proper functioning of the server will be considered abuse and will be regarded as an attempt to harm other colocated clients.
Any script that poses a potential security risk or may affect the performance of the servers or the security of the network will be automatically closed or removed without prior notification.

Hostico reserves the right to act quickly to remove, block, or reset access to any account, application, activity, or information that by its nature may affect the operation of the respective equipment of the Hostico network or may harm the rights of a third party.

Mail

In order to ensure the proper functioning of email communication, the following provisions must be considered by the client.
According to legal provisions, it is prohibited to carry out commercial communications via electronic mail, unless the recipient has previously expressed their explicit consent to receive such communications.

Email lists / Newsletter

Email lists can be operated under the condition that individuals give their express consent in this regard, which must be recorded by the list operator and kept for the entire lifespan of the email list.
Hostico requires that any commercial email or as part of a mailing list contains simple and visible options for "double opt in/double opt out".
Bulk sending of emails consumes server resources, this action having a negative impact on the quality of services received by the client, and therefore we have some recommendations in this regard:

• the sending should be done early in the morning (by 09:00) or in the evening after 22:00
• the sending should be limited to a few dozen emails/minute

Non-compliance with these recommendations may lead to:

• the email server congestion due to a very high volume of requests, sometimes resulting in the mail server being blocked
• blacklisting the IP address from which the sending is made in multiple spam lists, with repercussions for all clients hosting applications on the server in question
• very low ranking in terms of email services such as Yahoo, Gmail, etc
• large delay in email transmission
• delivery to other email servers may become impossible
• affecting all clients connected to the network due to the improper functioning of the servers.

Hostico does not limit the number of emails that can be sent per hour but monitors SMTP traffic and reserves the right to intervene, including deleting sent messages and contacting the client if we believe that a certain sending does not fit the volume of the purchased service package or harms the operation of the server.
If the client has an email list, it is recommended to contact Hostico to establish a good sending practice and to fit into an optimal service package for them.

The limit for an attachment is 25MB. The maximum number of recipients for a message is 25.

We do not recommend/allow sending to a larger number of CC/BCC subscribers because if even one address in the recipient list is incorrect/non-functional, the entire message will remain blocked on the server.
In order to prevent any negative effects on the functioning of the services, Hostico reserves the right to limit certain parameters of the email service provided to clients at any time.

Anti Spam Policy

The sending of unsolicited commercial messages (SPAM) to promote any site using our servers or through third-party servers to promote any site or application hosted on the Hostico network will result in the suspension or cancellation of the client's hosting account, without any prior notification.

Hostico does not allow the use of its services directly or indirectly for sending, transmitting, handling or delivering email messages:

• unsolicited (spam) in violation of any existing laws in this regard
• to email addresses obtained through harvesting methods
• to addresses that are incomplete or inaccurate
• that do not comply with the best practices in the industry
• to purchased, rented or borrowed lists
• to lists that will generate a high number of SPAM complaints
• to addresses that will lead to the IP being listed in blacklists
• that use or contain spoofed headers
• that use or contain non-existent domain names
• that hide or try to complicate the discovery of the origin point of the transmission
• that use other misleading addressing methods
• that use the domain name of a third party without their consent
• sent through a third-party server without their consent
• that contain false or misleading information

The client agrees to respond to Hostico's requests regarding complaints made by third parties concerning its activities within 5 days of receiving the notification.
Hostico reserves the right to request at any time evidence regarding the consent given by the subscriber to the list operator regarding the sending of messages.
Hostico reserves the right to request the list operator the methods of subscription/unsubscription presented to subscribers.
Hostico reserves the right to suspend the activity of the account in case these provisions are not respected.

Email sending / receiving

Hostico cannot guarantee the delivery of emails sent from its equipment and network to the recipients' Inbox.
Hostico also cannot guarantee the delivery of emails regardless of the location of the sender/recipient (internal/external to the Hostico network).

The sending and receiving of an email can be affected by several internal or external factors, among which we enumerate:

• mailboxes without available space that can no longer receive messages
• Sender IPs included in various blacklists whose connection to the destination mail server is blocked
• malfunctions regarding sending/receiving mail servers
• malfunctions at the internal/external network level
• mail servers with aggressive spam filters
• email content considered spam by the sender/recipient server
• attachments that exceed the size limits accepted by the sender/recipient mail server
• temporary rejections of email messages due to greylisting policies
• etc.

Dedicated IP

The status of dedicated IPs allocated to clients is checked in advance before the actual allocation.
The verification includes but is not limited to: the status of the IP in various blacklists, its reputation, etc.
Therefore, any subsequent change of the IP will be made only for well-founded reasons. The request for an IP change may be refused or charged in case the status or reputation of the IP has been affected as a result of actions taken by the client.
The change of the dedicated IP will involve a one-time fee of 10€

The services with Dedicated IP included benefit from a single Dedicated IP that will be allocated to all domains, subdomains and accounts running under that service. If there is a desire to separate certain domains, subdomains, or accounts onto other dedicated IPs, a separate purchase of these is required.
IPv6 allocation (where possible) is done in parallel with IPv4 allocation because they do not mutually exclude each other. The provided service will operate concurrently on both IPv4 and IPv6. At the customer's request, the IPv6 address can be removed.

XII. Resources

Each shared hosting account has its own resources according to the type of package purchased. A detailed list of these resources can be viewed by accessing the resource usage page.
All accounts are monitored to track their resource consumption.
Hostico reserves the right to contact the customer regarding an upgrade of the held package or with suggestions for improving performance if one or all of the resources of the held hosting account are frequently used to their maximum capacity.

On shared hosting accounts, files larger than 500 MB cannot be stored, with the exception of the account backup.
Hostico services cannot be used for audio streaming, video streaming, file sharing, image sharing.
It is also prohibited to use our servers as storage (e.g., movies, mp3s, pictures, archives, software kits, etc.)

Hostico reserves the right to suspend applications or accounts whose activity hinders or affects in any way the proper functioning of the server without prior notice.

The Reseller plan allows the creation/adding of up to 10 hosting accounts for free, including the reseller's own account. Customers who wish to create/add a greater number of accounts have the option to purchase higher limits than the default ones.
In the case of VPSs managed by Hostico, the control panel license installed on the VPS may impose a limitation on the number of accounts and/or domains that can be created under that particular license. This limitation can be modified and/or removed at any time by performing a downgrade/upgrade on the corresponding control panel license.

The space offered for VPS packages represents the total value allocated to the server, but not the value that the client will directly benefit from for their data (site files, databases, emails).
Part of the total allocated space will be occupied/used by the operating system installed on the VPS as well as by any control panel. The space directly available for the client's data being reduced.
Part of this space must also always be available for the possibility of updating the operating system and other applications installed on it.
Holders of VPSs managed by Hostico will be automatically notified when the resources available on the VPS begin to approach a critical level so that necessary measures can be taken.
If the client does not take any action to increase the available storage space and it falls below 1% or 1GB, Hostico reserves the right to suspend the operation of the VPS to protect against the corruption of the information stored on it.

To present the extensive capacity of the features of the services offered, in some situations, words such as "Unlimited" and/or "Unmetered" may be used to describe them.
These words refer to the capacity to utilize a high amount of resources and not the possibility of unrestricted use of those resources, more specifically without the existence of an upper threshold associated.
These thresholds within the resources that can be created or added (mailboxes, subdomains, parked domains, complementary domains, etc.) are set at the number (quantity) 999.
Regarding the threshold for monthly traffic, it is determined by the bandwidth allocated to the contracted service, at a constant speed of XMb/s (bandwidth/second), and it is not possible to exceed a traffic of X*S/Monthly (bandwidth/second * number of seconds in the month).

Resource Usage

Shared VPS

Within VPSs with shared resources, the constant maximum utilization of these resources is prohibited.
Hostico will monitor resource consumption and will notify the client in cases where consumption exceeds the following thresholds:

• CPU 100% for periods longer than 30 minutes

The client will have the option either to identify and resolve the situation that has arisen or to migrate to a Dedicated VPS. Hostico reserves the right to suspend the operation of the VPS if its processes affect the proper functioning of other VPSs on the VPS node or in the case of ignoring multiple notifications sent in this regard.

Dedicated VPS

The resources allocated for these types of VPS are 100% dedicated.
Their usage can therefore be performed at maximum level for longer periods.

XIII. Validity

This document is valid for an indefinite period.
Hostico reserves the right to make changes to this document, which is why customers are asked to consult it periodically.
The changes made to this document are available at the following address: Terms updates
In the case of major changes, customers will be notified via email.
If you have additional questions, please contact us.

Last updated 02.04.2025