Legal changes at Hostico

Hostico TOS Updates

 

Terms and conditions

Updates

I. 13/08/2022
II. 02/09/2022
III. 28/09/2022
IV. 03/10/2022
V. 19/10/2022
VI. 28/10/2022
VII. 30/11/2022
VIII. 21/12/2022
IX. 17/03/2023
X. 22/03/2023
XI. 24/04/2023
XII. 05/07/2023
XIII. 27/07/2023
XIV. 01/08/2023
XV. 27/10/2023
XVI. 14/03/2024
XVII. 16/04/2024
XVIII. 23/05/2024
XIX. 03/07/2024
XX. 16/07/2024

I. 13/08/2022

Page: Terms and Conditions

Removed items
Unmanaged VPS / VPS Client managed

This invoicing will be done by the hour, with a rate of 10.00 € / hour and with a minimum charging period of one hour.
Any subsequent intervention on the service / application will be subject to the same fee.

The takeover of the administration of these servers by Hostico will be done only under certain conditions and by paying a takeover fee of € 25.00. The takeover will be performed in the same way as in the case of managed VPS only for the services / applications necessary for the operation of a standard hosting server

The rest of the services / applications installed on the server will be subject to a separate analysis in order to take over, the operation being subject to an hourly billing with a tariff of 10.00 € / hour and a minimum billing period of one hour.

Updated items
Unmanaged VPS / VPS Managed by the client

Customers with VPSs under their own administration will be notified if the VPS is identified as infected or compromised due to network activity or as a result of the triggering of other indicators monitored by Hostico. Depending on the severity of the situation and the activity of the VPS, various measures will be taken after contacting the customer, such as: interruption of connectivity to the public network, shutdown of the VPS, etc.

Customers have the responsibility to identify and remove the source of the compromise as well as the utilities used by VPS attackers to restore it, and / or may choose to contract a new VPS to restore valid data held by them.

If the customer does not intervene, does not assume responsibility and the problematic activity of the VPS does not cease, Hostico reserves the right to suspend its operation indefinitely.

Managed VPS

Customers who opt for Hostico VPS management services will benefit by default from monitoring the status of the VPS and the services running on it.

As soon as a warning or error occurs in the operation of the server or services, a notification is issued to the members of the Hostico technical team, and based on this notification the situation is investigated in order to determine the underlying cause of the alert, taking the necessary measures to remove it, and restoring the optimal operation of the VPS and the service, respectively.

If the resolution of the situation requires the involvement of the customer, he is notified and the necessary steps are communicated to restore the operation of the VPS in optimal parameters.

Payment Processing

Hostico offers the possibility to save card data on partner payment processor platforms.

This way, the customer can add one or more cards to the customer's account at any time and use them to pay their bills without having to go through the entire payment process by entering the card details and confirming the payment later.

Also in parallel with the manual use of the saved card for the invoices of the purchased services, it can be set for the recurring payment of one or more services, so that as soon as an invoice is issued for that service the amount necessary for its extension will be automatically withdrawn from the card.

By activating the recurring payment, the customer grants Hostico the right to collect or withdraw the necessary amount, respectively equivalent to the value of extending the period of validity of the service for which the recurring payment was activated.

Received and processed, recurring payments are subject to the General Refund Policy

Page: xCMS Terms

Added elements
Application Administration

We will update the extension / theme / application shortly after an official update is available, except for urgent security updates which will be applied as soon as they become available, even during the day if necessary, updating extensions , theme and application. The update will take place no more than 2 times a month. We limit the number of updates in order to better group and evaluate their compatibility with the rest of the elements that make up the application.

II. 02/09/2022

Page: Terms and Conditions

Added elements
Support / Assistance
Identification

Support for the services offered is available by the methods and within the timeframe shown on the contact page regardless of the type of service contracted.

Depending on the information and / or operations requested, Hostico operators may resort to identifying the customer as the holder of the services that are the subject of its requirements.
The methods of identification vary depending on the contact method used by the customer as follows:

  • by telephone - request for the information in the customer account as well as the support PIN
  • chat - login to the customer account
  • mail or ticket - using the mailbox of the customer account to send requests

Refusal to comply with Hostico's requests makes it difficult to identify ownership and will result in the refusal to comply with requests made by Hostico operators.

Response time

Hostico attempts to provide a response time of less than 60 minutes for requests submitted via email or ticket. However, this time may be influenced depending on the complexity of the actual request as well as the number of requests existing at that time.
The exchange of information by telephone or via the live chat application, although it takes place in real time, does not guarantee an immediate resolution of the situation presented.

Telephone assistance

Telephone support cannot be used as a method of investigating or troubleshooting situations in real time.
Any request requiring more than 5 minutes to investigate will be directed to alternative support channels.

Hostico reserves the right to discontinue support in exceptional cases, such as:

  • abuse of support requests
  • indecent language and behaviour of any kind towards Hostico team members

The classification of requests as abusive of language, behaviour as indecent, insulting is the prerogative of Hostico.
Any request that is outside the scope of Hostico's Managed VPS and Shared Hosting support will be handled through the Managed Hosting support hours respectively.

These requests include but are not limited to:

  • device and mail client configurations
  • assistance with installed applications
  • any other request outside the scope of standard Hostico support

Customers who provide Hostico services to third parties are responsible for managing the services provided to that third party and providing the necessary technical support.
Hostico will not provide technical support to such third parties in these situations unless the nature of the relationship between the Hostico customer and the third party can be identified and determined.

VPS Hosting

Hostico's responsibility for VPS services is limited to the operation and provision of internet connectivity of the VPS. Services installed on the VPS are not covered by Hostico unless the Managed VPS service is purchased.
Except for offers or promotions where support is specified as free of charge within VPS services support is not included free of charge.
Customers have the possibility to purchase support hours for the operations they want to perform on the VPS.
Hostico reserves the right to refuse the installation of new applications, services, libraries even within the purchased support / administration hours.

Managed VPS

Managed VPS service is only available for VPSs purchased together with a control panel available in Hostico offer.
Under the managed service the customer will not have access to authentication credentials with server level super user rights.

Administration refers to and is limited to the services and applications required to operate a standard hosting server provided by the installed control panel.
These include: web server, mail server, database server, control panel, ftp server, programming languages required to run client applications.
Any request concerning the installation or configuration of services or applications external to them and to the control panel will be submitted and dealt with during support hours.

Hostico's server administration includes the following operations:

  • installation and configuration of the control panel with its related services
  • firewall installation and configuration
  • periodic update of the installed services
  • 24/7 monitoring and intervention
  • service level optimizations
  • server level automation

Support offered within Managed / Managed VPS will be limited to the support hours purchased for that VPS.

Unmanaged / IaaS

IaaS owners will receive free support only for the operation of the purchased services and their interconnection at infrastructure level.
Configurations of VPS, networks, external storage and so on do not fall under this.

Switching to Managed VPS is only possible with the purchase of a new VPS with that option.
Owners of these services can only benefit from additional technical support by purchasing support hours.
Customers with managed VPSs will be notified if the VPS is identified as infected or compromised due to network activity or other indicators monitored by Hostico.
Depending on the severity of the situation and the activity of the VPS, various measures will be taken after contacting the customer such as: disconnection of connectivity to the public network, shutdown of the VPS, etc.
Customers are responsible for identifying and removing the source of the compromise as well as the utilities used by the attackers from the VPS to restore it to operation, and/or may opt to contract a new VPS to restore valid data held by them.
If the customer does not intervene, does not take responsibility and the problematic activity of the VPS does not cease, Hostico reserves the right to suspend its operation indefinitely.

Shared Hosting

Customers of shared services receive 24/7 support on the operation of the services. No changes will be implemented at the shared server level that would affect the operation of the respective service server for other customers on that server.
Shared hosting/shared hosting owners may choose to purchase support hours for operations not included in standard support.

Managed Hosting / xCMS

Customers who want assistance in performing various operations within their installed applications can contract the xCMS service.
The terms defined for the Managed Hosting / xCMS service apply.

Reseller Hosting

Like Shared Hosting service holders, customers with Reseller packages are supported 24/7 on the operation of the services offered.

Data migration

Data migration or data transfer is a cost-free operation and is supported by the Hostico team as long as it takes place to or between Hostico servers within the Shared Hosting, Reseller or Managed VPS services.
In the event that the migration operation has to be resumed/repeated as a result of an action or inaction taken/not taken by the customer despite the instructions given, Hostico reserves the right to request the purchase of support hours for the resumption/repetition of the operation.
In Unmanaged VPS services the transfer will only take place within the purchased support hours.

Support hours

Support hours represent the time allocated to customer requests during a month. They are divided into 2 categories, namely:

  • support hours offered by default within the Managed / Administered VPS services
  • purchased support hours

The major difference between them is the validity period and the possibility of accumulation.
The support hours offered by default are only valid for monthly periods, they expire at the end of each month of paid hosting and cannot be cumulated with those of the following month.
Directly purchased support hours can be cumulated with other support hours and do not expire.
The purchase of support hours does not guarantee that the requests sent to the Hostico team will be handled.
The counting of support hours for requests submitted to the technical team will be based on the time allocated by the Hostico technical operator to solve the problem.
Support hours will be counted for all technical requests made within the VPS Managed services, regardless of the method of contact, and will be counted for both direct requests made by the holder and by any third parties who have been granted the right to the technical request.

By operations not included in the standard support we mean any action that can be performed directly by the customer (with or without the guidance of the Hostico support team), but for various reasons are required to be performed by technical operators.

Use of resources
Shared VPS

In VPSs with shared resources, the use of resources at maximum level is constantly prohibited.
Hostico will monitor resource consumption and notify the customer in cases where consumption exceeds the following thresholds:

  • 100% CPU for periods of time longer than 30 minutes

The customer will have the option to either identify and resolve the situation or migrate to a Dedicated VPS. Hostico reserves the right to suspend the operation of the VPS if its processes affect the proper functioning of the other VPSs on the VPS node or in case of ignoring several notifications sent in this regard.

Dedicated VPS

The resources allocated to these types of VPS are 100% dedicated.
They can therefore be used at full capacity for longer periods.

III. 28/09/2022

Page: Terms and Conditions

Updated items
Response time

Hostico attempts to provide a response time of less than 60 minutes for requests submitted via email or ticket. However, this time may be influenced on the complexity of the actual request as well as the number of requests existing at that time.

VPS Hosting

Customers who wish to perform operations outside of standard support services can purchase support hours. Hostico reserves the right to refuse the installation of new applications, services, libraries even within the purchased support / administration hours.

Support hours

Support hours represent the time allocated to customer requests during a month. They are divided into 2 categories, namely:

  • hours of assistance offered implicitly within the purchased services
  • additional support hours, purchased for performing tasks outside of standard support
Removed Items
Managed VPS

Support offered within Managed / Managed VPS will be limited to the support hours purchased for that VPS.

IV. 03/10/2022

Page: Terms and Conditions

Updated items
Data migration

The transfer of customer data is a service available only when the destination is a Hostico server.
This operation is free within the Shared Hosting, Reseller and Managed VPS services within the initial order of the service.

Subsequent

The transfer of customer data is an operation carried out by the Hostico team as long as the destination server is part of the Hostico network.
This operation does not involve any cost in the following cases:

  • based on the initial order of a service or hosting package within the Shared Hosting, Reseller and Managed VPS services
  • between servers in the Hostico network as a result of an Upgrade / Downgrade operation with the exception specified in the description of these operations

The operation will be charged during support hours in the following cases:

  • transfer to VPS managed by the client
  • data transfers requested 30 days after the activation of the Hostico service for accounts / sites / applications different from the main one of the service to which the transfer is made
  • if, due to an action / inaction of the customer contrary to Hostico's instructions, the data transfer must be resumed

V. 19/10/2022

Added elements

Page: Terms and Conditions

Validity

Changes made to this document are available at: https://hostico.com/tos-updates/?hid=prv
In case of major changes, customers will be notified by email.

VI. 28/10/2022

Added elements

Page: Terms and Conditions

Domains

Once the domain is registered for a predefined period, it belongs to the customer in the form of the chosen character string. Changing domain names after confirmation of registration or transfer is not possible.

VII. 30/11/2022

Added elements

Page: Terms and Conditions

Upgrade / Downgrade

The downgrade credit is calculated only for full months paid in advance, in relation to the request dates of the respective operations and the next due date.

Updated items
Upgrade / Downgrade

Upgrade / downgrade operations or switching to a new offer are done free of charge only once every 30 days.

Values available up to the maximum shown can be selected for a fee both during the ordering process and afterwards.

If the request is made more than 30 calendar days after the client order has been activated, it will be refunded only the amount for the remaining months paid (in relation to the date of the operation request, respectively the next due date).
If the request has already been made for the domain in question, the customer will be refunded only the amount for the remaining months paid (in relation to the date of the operation request, respectively the next due date).
If the request was made by the client in question, he will be refunded only the amount for the remaining months paid (in relation to the date of the operation request, respectively the next due date).

VIII. 21/12/2022

Page: Affiliation Terms

Updated items
Payments and Billing

Art. 3.3
Payments will be made for a minimum of 50.00€ and maximum of 1000.00€ earned based on contract by bank transfer. A maximum of 1000.00€ can be withdrawn in a month.

IX. 17/03/2023

Page: Terms and conditions

Added elements
Non-payment

Hostico reserves the right to deduct from the validity period of prepaid services to compensate amounts owed by the customer for services rendered but not paid.
Compensation through this method will be made based on proforma invoices issued.

Refund

Any amount owed by the customer based on proforma invoices issued for services rendered but not paid will be deducted from the refund amount.

XII. Resources

Hostico reserves the right to suspend the operation of the VPS in order to protect against information corruption if the customer takes no action to increase the available storage space.

Updated elements
Managed VPS

Any request regarding the installation or configuration of external services or applications and the control panel will be subject to and processed within the purchased support hours.

Customers with shared packages benefit from 24/7 assistance regarding the operation and functionality of the services installed on the server. Requests made outside of this scope may be classified and offered either within other Hostico services or within the purchased support hours.

Page: xCMS Terms

Updated elements

In the event that they exist, development services will be billed separately for each task within the support hours.

Any re-subscription to this service as a result of its interruption due to changing the hosting provider, underutilization of the service, non-payment, or any other valid reason deemed by Hostico will require the re-payment of the installation fee.

Modifying or writing lines of code, regardless of their type (HTML, CSS, JS, PHP, SQL, etc.), falls under the development service and will be billed within the support hours.
Hostico reserves the right to refuse development requests.

Removed elements

Reactivating the administration service as a direct result of its cancellation will once again be subject to the installation fee.

X. 22/03/2023

Page: Terms and Conditions

Updated Elements
Dedicated IP

Changing the dedicated IP will involve a one-off fee of 10EURO

Upgrade / Downgrade

Upgrade/downgrade operations involving account merges regardless of the time frame in which they are performed will be charged within the purchased support hours.

XI. 24/04/2023

Page: Domain Terms

Updated Elements
Premium Domains

These domains are known as premium domains and represent domains that the registrar or legal owner considers worth a higher fee. The reason may be due to the defining value of the domain name's business activity, e.g., auto, host, news, the domain name's short length (1-4 characters), or simply because the registrar of the extension believes so.

XII. 05/07/2023

Page: Terms and Conditions

Added elements

In case the contracted domain is not properly renewed and as a result becomes available on the market and is registered by other individuals due to actions or inactions performed by Hostico or any technical malfunction that may occur, Hostico cannot be held responsible for the losses suffered by the user.

If the user incurs losses as a result of the domain being inaccessible for a period of time or being registered by other individuals, the compensation granted by Hostico cannot exceed the initially paid amount for the domain, as stated on the fiscal invoice. The notice must be brought to the attention of Hostico in writing within 30 days from the date the situation was noticed.

XIII. 27/07/2023

Page: Terms and Conditions

Added elements
Data migration

Due to the multiple possible combinations of settings, both for the application and the programming language, we cannot provide an absolute guarantee, and we do not assume responsibility for the optimal functioning of the website/application after a package modification, migration, or cloning of applications. Each user may have their own configurations that can influence performance and compatibility with specific devices and environments. The client must ensure that data has been migrated according to the request, and in the case of email accounts, the user is responsible for configuring/reconfiguring the email clients they use.
Hostico cannot be held responsible for any malfunctions or difficulties accessing certain functionalities that may arise from migration between different servers, both at the website/application level and for email accounts.

XIV. 01/08/2023

Page: Terms and Conditions

Updated items
Nonpayment

Any subsequent request regarding the retrieval or restoration of data from the account at the time of deletion, if there is still a backup available for them, will be subject to a storage and restoration fee of 30.00$

Added elements

In the case of Reseller and VPS hosting packages, in addition to the restoration fee, the purchase of support hours for reactivating all services associated with these accounts will be required.
The amount of support hours needed for restoration will be determined and communicated to the client after an analysis conducted by Hostico's technical operators.

XV. 27/10/2023

Page: Privacy Policy

Added elements
Control, access and security

The client fully understands and accepts that Hostico does not assume responsibility for the consequences or disruptions that may occur due to improper use of the portal by clients. This includes, but is not limited to:

  • The addition by the client account administrator of a user whose contact details do not belong to the client (such as email addresses, payment cards, phone numbers, etc.). The client bears full responsibility for the use of these access details within the portal.
  • Access to the portal and making interventions or adjustments by administrators or users who no longer have access rights granted by the client.
  • Repeated and abusive access to the functionalities available within the client's account.
  • Distributing and copying links containing authentication tokens to other devices, browsers, or third parties.

The client's account is the central point for managing the services provided by Hostico. This interface grants its owner authority and responsibility over the associated services, and anyone with access to this account can take various actions without the need to provide additional documents to Hostico.

XVI. 14/03/2024

Page: Terms and Conditions

Added elements
Liability

Hostico cannot and shall not be held responsible for resolving bugs or incidents during interventions on the applications used in cases where the respective application manufacturers do not have a solution available for fixing these bugs or they cease to provide technical support.

XVII. 16/04/2024

Page: Terms and Conditions

Added elements
Contracting

By placing an order, the client declares and warrants on their own responsibility that they have the legal capacity to purchase the services offered by Hostico for themselves or for the company they represent.
They undertake to complete with correct and valid data all fields related to their identification, data necessary for the collaboration with Hostico. The client is aware that providing incorrect or incomplete information may affect Hostico's ability to provide the contracted services and, in certain situations, may lead to the refusal of activation of these services by Hostico. The data entered by the client is processed and managed in accordance with the Privacy Policy as well as the Data Processing Agreement.

XVIII. 23/05/2024

Page: Terms and Conditions

Updated elements
Financial

If the request is made within 30 calendar days from the activation of the order, the entire amount will be refunded to the client except in cases that involved data migration from an external provider, in which case the amount equivalent to the hours of assistance required for the transfer will be retained.

Added elements
Liability

Hostico reserves the right to perform short maintenance operations (5-10 minutes) at any time of day in order to implement measures aimed at improving the characteristics (performance, security, reliability, etc.) of the services offered. These operations may be carried out without prior notification to the affected clients.

XIX. 03/07/2024

Page: Terms and Conditions

Updated elements
Liability

Hostico is not and cannot be held responsible for resolving bugs or incidents within interventions on applications used if the manufacturers/suppliers of those applications do not have an available solution to remedy these bugs or cease to provide technical support.

Hostico does not assume responsibility for the licensing of software products used by the Client, other than those provided by Hostico.

Financial

Any subsequent request regarding the retrieval or restoration of data present on the account at the time of deletion, if a backup copy of this data exists, will be addressed within a minimum of 2 hours of assistance

Page: xCMS Terms

Updated elements

The client commits to delegate administrative access rights to Hostico, who will be the sole holder of these rights during the service period

we reserve the right to perform the operation only within the assistance hours

operations performed by individuals external to Hostico, we reserve the right to request the purchase of assistance hours to redo all performance/security analysis operations on the site

Development services will be charged within the assistance hours

an operation that will be performed at a cost within the assistance hours

The initial optimization and security process of the application varies between 5-15 working days, starting from the moment the application/site is taken over by the xCMS team

In the case of heavily infected sites/applications, Hostico reserves the right to handle disinfection within the assistance hours.

Remove Elements

These types of updates include but are not limited to the Joomla application (1.5 to 2.5, and 2.5 to 3).

Securing an application running in a shared environment with unsecured applications

Because the type of service is different from the standard hosting offered, billing and administration will be specific to the service.

XX. 16/07/2024

Page: Terms and Conditions

Updated elements

Orice solicitare ulterioară privind obținerea respectiv restaurarea datelor aflate pe cont în momentul ștergerii, în cazul în care pentru acestea mai există o copie de siguranță va fi tratată în cadrul a minim 2 ore de asistență în cazul pachetelor partajate fără drepturi de Reseller respectiv 4 ore de asistență în cazul pachetelor cu drepturi de Reseller respectiv VPS.

Added elements

The issuance of pro forma invoices is done automatically by Hostico at the time of billing for services, based on the contact and billing information associated with the service, information completed and provided by the client.
The data on the pro forma invoice (unpaid invoice) can be modified by the client only as long as it is still a pro forma invoice. Modification of this information is no longer possible after payment processing and the issuance of the fiscal invoice.
For the information on the pro forma invoice to match the fiscal invoice, the payer's information from the transaction, as provided by the bank or payment processor, must coincide with it. Otherwise, the fiscal invoice details will be modified by Hostico to match the payer's information.
It is the client's responsibility to ensure, at the time of payment, that the information from which the payment will be made matches that on the pro forma invoice.
In certain situations, if the payer's information differs from that on the pro forma invoice, Hostico reserves the right to contact the client for clarification and to provide additional information for accurate billing.
Modification of the information on the fiscal invoice is possible with few exceptions and only for the current month, before the accounting records are submitted, and before they are transmitted to the national E-Invoice system.