TutorialsCommercial

Cancellation of hosting services.

In this tutorial, we illustrate the process of canceling a hosting service from the Hostico client account.

15
Views 6001Updated 9 luniPublished on 04/06/2018by Mark Dohi

Introduction

  • In this tutorial, we illustrate the process by which a hosting service can be canceled from the Hostico client account.

Requirements

  • A Hostico client account
  • A hosting with an active period

Steps

  • After logging into the client account, go to the Services section;
  • In the opened page, all active services will be displayed and the hosting that is intended to be closed will be accessed;
  • The next step is to access the Actions panel on the right side of the page. From here, click on the Cancel Service button.

  • In the displayed window, a reason for the desired service termination will need to be provided. This step is important for us, as it gives us the opportunity to collect feedback, and based on this, we can improve the services offered.
  • Choosing Immediate closure will result in the hosting package being deleted from our servers the following morning.
  • Deleting the service on the due date will keep the control panel active until the service's due date, after which it will be removed from the server on that date.

  • To complete the request to close the services, click on YES.
  • A cancellation approval request has been sent to the client account's email address for the hosting service. The request will remain incomplete if that step is not completed.

Note

  • Upon the cancellation of the hosting subscription, all information found on the hosting is also deleted.
  • If you wish to retain the data for any future projects, it is advisable to perform a local backup before submitting the closure request.

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