Frequently Asked Questions

No additional taxes apply to Hostico services, but there may be fees for services purchased through third parties. Contact the sales department for details.

The return policy allows for a full refund for hosting services within 30 days. Additional details can be found on the Terms and Conditions page.

The modification of the billing period is possible through the commercial department, respecting the available periods for services and hosting packages.

Reactivation of services via SMS is not possible, this channel is only intended for informing about invoices. Contact Hostico through the methods available on the Contact page.

There is no limit to the number of SMS notifications received on a customer account, but this may be subject to change.

We offer SMS notifications for account creation, billing information, and services. Activation is available in the administration panel.

To deactivate participation in the Hostico affiliate program, contact the support team. You will receive a confirmation after processing.

Find out the maximum number of domains you can add to a hosting package, details available on the Hostico website.

Find out how you can extend the services purchased through a proforma invoice sent automatically 14 days before expiration. Contact the sales department for early renewals.

Find out how to add a secondary contact to your client account by following the steps in the dedicated tutorial. Simple and effective!

The request to change the hosting server is possible, although moves are rare. The servers are constantly monitored and provide similar performance.

Invoices are issued after payment confirmation, and delivery is done via email in PDF format. Processing time varies depending on the type of transaction.