Open support ticket.

Introduction

•  In this tutorial you will learn how to open a support ticket;

Requirements

• A Hostico client account - if it does not exist you can access the tutorial Create Hostico client account;
  

Steps

• After logging into the client account, you will need to access the Tickets section on the left side of the page;

In the new window, we will fill in the displayed fields as follows:

1. Subject - the subject of the request is noted;
2. Message - description of the request;
3. Attachments - click on the plus sign (+) if you want to attach an image, document, file;
4. Department - select the department you wish to contact;
5. Associate Product - click on the service you want to discuss;
6. Priority - select the desired priority level;

To submit the request after filling in the fields, you will need to click on the Open Ticket. button.