I have paid, why does the invoice appear as unpaid?
Find out why an unpaid invoice appears right after making the payment and how payments are processed for activating services. Useful details here!
Payments are processed manually by the sales department in the order they are received. In the case of a high volume of payments or complications regarding the payment, delays may occur between the client's payment and the issuance of the invoice, as well as the activation or renewal of services. However, in most cases, the invoice is issued within a few minutes of receiving the payment.
Important: On the last day or last days of the month, invoices for payments made by card will be issued only on the first working day of the following month. Although the invoice will appear with the status UNPAID during this period, the ordered or renewed services will be processed as requested. This delay is determined by accounting reasons, and subsequently, a final tax invoice will be issued for the received amount. For details regarding the invoice structure, you can consult this tutorial.
In the case of payments by bank transfer, we recommend that you send proof of payment to the address commercial@hostico.com if you want the activation or renewal of services in advance. The invoice will be issued only after the amount is received in Hostico's bank account. Processing bank transactions may take between 2 and 24 hours for domestic transfers, while for international transactions, the duration may reach 48-72 hours, depending on the issuing bank.