Frequently Asked Questions

Discover the benefits of a dedicated IP compared to a shared IP and decide if it is necessary for your needs. Check the Resource Usage page for details.

The suspension of a service in most cases has been carried out due to non-payment of an invoice, but there may also be other reasons.

Find out what an FTP client is and how to use it to quickly transfer files between your computer and servers, effectively managing your website files.

Learn how to publish your website on the Internet using an FTP client or a file manager in the control panel. Useful tutorials available!

No longer need a purchased hosting service? You can cancel it anytime, without any obligation!

Update your website anytime you want! 24/7 access to your account, without limitations. Content management becomes simple and efficient.

You can view and download invoices anytime from your client account. Learn more from the tutorial Checking Invoices.

Find out how you can obtain a refund for unused or canceled services, according to the Terms and Conditions. Contact the sales department for details.

The pro forma invoice for ordered services is automatically issued after the completion of the order, and for renewals, 2 weeks before the due date.

Since it is about services offered online, there may be possibilities for modification. Check if it can be done in your case.

The most important email received from the Web service provider is the administration data. Find out how you can obtain/reobtain them.

Activating a shared hosting package includes a free website builder. Contact the sales department for more details.